09-15-2006, 03:50 PM
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New Member
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Join Date: Sep 2006
Posts: 8
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Make sure to keep your UPS tracking number handy....
Quote:
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Originally Posted by tgellert
Hey folks,
If your SCD23 camcorder is broken for no apparent reason and all you get is a Black Screen in Camera mode - Samsung is replacing the camcorder with an equivalent replacement model. This is in regards to lots and lots and lots and lots and lots and lots....of complaints about the defective CCD. I actually found out about this replacement on the last page of another Thread in here called: ATTN SCD23 Owners: Class-Action Lawsuit. I just called Samsung Customer Support at 1-800-SAMSUNG (1-800-726-7864) and used options 2, 1, 3, 5. They tried to get me to do the obvious like "Make sure the lens cover is off" and stuff but I quickly responded that I knew of the recall on this camera and then they started to ask me what the serial number was and where they could mail my replacement camera. Too bad it tookl them this long to address the problem (some threads on this topic in this forum are dated from last year) but at least now they are accepting some responsibility.
Good luck in your return transaction!
-Tom
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It has been one week since I shipped the camcorder to CVE (Samsung's repair / evaluation facility). I clicked on the useless Service Request Self Tracking link during the week and have seen NO updates. It turns out that the repair facility (CVE) did indeed receive my scd23 unit a couple of days ago. They told me that they would update my ticket (or transaction #) which would instruct Samsung to mail out the replacement unit. Later today I called Samsung to verify this and they said that the uit would arrive in 7-14 days and that CVE send the units out, not them. I do not know who to believe at this point. I'll update this thread as time goes on....
-Tom
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