Hi I went to all the process of calling and everything and they said that they would send me the scd 365 model.After I sended my camcoder I called again and they said again that they would send me the scd 365. What happens is that after a month I get the package and they sended me a scd 363 when I call samsung they thats was the model I was supposed to get. I tell them that they said more that 3 times I was supposed to get a scd 365 and the guy kept denying everything I told him I was aware that people were getting scd 365 as replacements camcorders the guy was like ohhh well I dont know my superiors told me that replacements are 363 I kept talking to the guy but it was no use. Iam very mad at this situation I dont know what to do can anybody help?

Sent mine in recently. Will hope to hear something soon.

The promise: end of next week.

Well, that would make it one month ... you just have to keep on the Customer Service reps.

I called Samsung on 1/24/07 to get the ball rolling on repairing/replacing my camcorder for the same problems everyone else has been describing. I purchased my camera from samsclub.com on 11/03/2003. The very first time the camera went "kaput" on me was in August 2006. I turned the camcorder on to video my childrens' very first experience at the beach, and wouldn't you know it, but the screen was black! It was recording audio, but there was no video. After about 30 min of turning it off & on or even mildly shaking it, I finally got it to work for just a little while and for the next 4 months I would experience the same frustration. I did some research & found out that many others were experiencing the very same problem. I figured since my camera was not longer under warranty, i would have to pay out of pocket, which I couldn't afford. I finally came across this website & read thru the threads, and thanks to you (skidoo & tegellert) I found out that Samsung is willing to repair/replace the product even if it was no longer warranteed. I've missed out so much in those "4 months" of my 2 little ones' development. But thankfully, Samsung complied w/ me (didn't even ask me when or where I purchased it) and informed me on where to return it to, etc. I sent it in 1/26/07 to CVE Inc. and will keep posting progress. Hopefully, things will go smoothly and i won't have to wait too long for the return. I will keep on them (SAmsung & CVE) to make sure they don't send me a piece of crap. If you happen to read this reply Skidoo, what have you done about your scd963? You mentioned you would wait until after the holidays to get a better model replacement. I hope they don't try to pull the same crap w/ me. I won't accept a replacement that doesn't have the same features as the scd23. A functioning CCD, nite pix and a light are the features I most need. I've tried to do some research on comparable camcorders & I don't get any results. Some websites will post a totally different photo from other websites on a same model or they will have a partial listing of features related to that particular camcorder I'm researching. Any ideas?
BTW, SKIDOO, Which "company name" did you file a complaint w/? In the bbb.org website, i searched for Samsung & a whole slew of companies w/ that name came up. I'm not sure which one needs to be addressed in regards to the SCD 23 camcorder.

Hey Inegar, sorry it took me so long to get back to you! I filed my complaint under their US division name: Samsung Electronics of America (SEA) From their website:
Samsung Electronics America, Inc. (SEA)
a wholly-owned subsidiary of Samsung Electronics Co. Ltd., EC, is comprised of the Consumer Electronics Division (CED), based in Ridgefield Park, NJ, and the Information Technology Division (ITD), headquartered in Irvine, CA. The NAHQ (North American Headquarters) organization oversees the North American operations of Samsung Telecommunications America, Samsung Electronics Canada and Samsung Electronics Mexico.

As soon as I have time I will be posting much pertinent info about the corruption at Samsung! I, for one will be doing much research in the future about any company I am thinking about doing biz with ! I am sick and tired of my hard earned money going to corrupt organizations that have no respect for me or the USA and have no interest in running an honest org ! I am all for free enterprise and capitalism but They are truly only concerned about profit at our expense! Later All! 23SkiDoo

I shipped my scd23 & was received by CVE on 1/31/07. I called them on 2/6/07 to confirm they had received it & she told me they had & that she was making a notation on my account for Samsung to ship my replacement camcorder....an scd 363! I said absolutely not! She told me I needed to take that up w/ Samsung so she gave me the number to Exec. Cust. Relations Dept. (800-522-7341). I was on hold forever, so I hung up to call 800-522-2946; once I got thru to someone, he told me to hold while he connected me to the right dept; when he transferred me I "mysteriously" got disconnected. I tried that # number again and after punching a few buttons to reach the right dept., I just got disconnected. Maybe my home number was "recorded" by their system to automatically disconnect me when i tried calling them, I don't know. The same thing happened when dialing 800-SAMSUNG. So I called the 800-522-7341 number again & after holding for exactly 19 min 58 sec, "Grace" answered the line. I told her how frustrated I was w/ their phone system & that I spoke w/ someone over at CVE about my replacement camera, which I am completely unhappy about (I was very nice about it, though). "Grace" then offered me the SCDC 164 (mini dvd camcorder) as a replacement or my other option would be a pro-rated refund, provided I send her a copy of my receipt. The pro-rated amount would have been about $180, (I didn't tell her this, but i don't have the receipt....just a copy of the packing slip. I'm sure if I really wanted to, I could hunt down a credit card bill to show the transaction purchase amount matched the packing slip info). I really don't know what I could do w/ $180 if I chose to do that. Anyway, I asked her about the 365 or the 963 & she said she didn't have either in stock, nor would she be receiving any. All she showed in stock was the 363 & the scdc164. She told me to think about it & to call her back. So I called back later to let them ship me the mini dvd camcorder. I at least have 90 days after receiving it to try it out. I'm not sure what else to do..........Anybody have suggestions????

DON'T DO IT INEGAR!!!! THE scdc164 was and is a piece of junk! For one it records directly onto a dvd! Quality sux! Second, the one they will send you is REBUILT!! It will have an XAA suffix on the part #! Don't do it unless you are willing to settle for the low quality and do not let them charge you one dime! If you decide to take it it should be an equal trade!! yours for that one ! I wouldn't do it! You may have to settle for a scd363(if you want a minidv tape cam) because they are trying to get out of the minidv cam line altogether! Samsung SUX!!

Just Google Samsung followed by any and all of these words: corrupt, price fixing, political scandals, arrested, subpeona, suicide( Samsung's head CEO's daughter commited suicide after he was issued a subpeona to testify in Korea about the corruption!!) Alot of interesting reading! You'll see why we can't get our cams fixed or replaced! Keep filing BBB & Atty General complaints!!! It takes time but it will eventually get results! There is only strength in numbers! 23 SkiDoo

They aren't gonna charge me. It would be an even trade, even though I would have been happier if they had fixed my scd23 & shipped it back to me. The $180 had to do w/ issuing me a refund if I chose to accept that instead of a replacement. So, at this point, I guess it's better than sitting here at home with no options & a broken camcorder.

I at least have 90 days to try the scdc164 out. Will keep posting.

Good Luck Inegar!
~I hope it turns out well! I guess any of us are lucky to get anything out a scam outfit like samsung at this point! You can always return that cam if it turns out not to be a good value or quality now that you will have documentation with it!

~I hope everyone keeps pestering samsung until you get some kind of satisfaction! However I too would have prefered that they fix my SCD23 because I truly did like it for the 6 hours it worked! It was a superior cam to this scd963 they sent me except for that one small defect with the CCD! HA! HA! Unfortunately there are no good chips to repair all these bad cams with because the replacement ccd's are all the same bad chips that were manufactured back in 2002-2004 still on the shelves! !

23SkiDoo

Hello Inegar,
Please, if you will, post when you receive the scdc164 and you have had a chance to check it out! I would like to know what you think of the quality and performance of this unit! I may want to trade this scd963 for one! (although picture quality of a mini-dv tape is superior to any other medium so far) I am just not satisfied with the quality of the scd963 that samsung sent as a replacement for my scd23! All the cams they are sending as replacements are reconditioned units! I too wish I had my scd23 back repaired! However, like my Dad used to say; "Wish in one hand and Poop in the other,,, see which one fills up first"!

Thanks, 23_SkiDoo

A bit of a dilemna for me. I bought a used SCD23, then found out that it is affected by this problem. I'd like to get it replaced before it dies.

I bought it because it has an external microphone jack. But all but one of the MiniDV models mentioned here don't have ext mike inputs! Only the SCD363 has it. But it sounds like I'll have to argue with them to have any hope of getting it.

I did call them today and it was no problem getting authorization to mail it in for a replacement. I hadn't asked what they'd be replacing it with.

Do you think it would be better to mail it, then call? Or get a commitment before I mail it in?

Thanks,
Steve

Polymorph, do not send cam to them until you recieve a Return Authorization # from Samsung! You may never see it again! You do realize that if the cam is still working they may refuse to even deal with you! In the meantime join our Petition Against Samsung!

Click Here-> http://www.camcorderinfo.com/bbs/sh...535&postcount=1

Eventually the ccd in your cam will fail(unless you got one of the only good ones ever made)! When dealing with Samsung I wouldn't mention that it still works! Read the Petition post carefully, it explains the symptoms of the ccd failure and how to recognize it(Hint Hint)!

Good Luck and Join Petition!! 23_SkiDoo

I did get an RMA, thanks, though, for the warning.

I told them it was intermittent. They kept it for a week and then sent me the 363 as replacement, although at first when I logged into their website with my RMA it showed a different, bottom of the barrel model.

There is a "dialogue" button on that page (you log in with your RMA and phone number) so I typed in that the replacement absolutely -must- have ext mic input, Firewire, and be MiniDV.

So later they changed it to the 363.

I don't care about the light or night shot on the 23, so I think this one is going to be just fine for me. As long as they didn't use up their stock of defective CCDs building these!

I got the 363 last week, works great.

You know, this all started for me because I bought a used Samsung SCD 23 without a power supply, and Samsung was going to charge $90 for a run-of-the-mill wall wart! In the process of looking for a cheaper replacement (there is none, because of that stupid wierd plug), I found out about Samsung CCD errors.

Inegar,, did you ever get that SCDC_164 from Samsung?? Have you joined our Petition? Please do! It will hopefully get everybody's cams replaced eventually!

Polymorph,, I am really glad you got a new cam! Please join our Petition even though you got a replacement! Everyone's post helps the cause!

Not everybody is getting the same treatment! I got mine replaced too but I started the Petition to help all those who are not getting satisfaction from Samsung should be punished for what they have done! The more people we have the more ammunition we have to get a legal action started against Samsung for the obvious scam they have pulled on thousands of cam owners around the world! Samsung is a corrupt organization,, in case you haven't, just read my thread entitled "Samsung Corruption in the News" ! It will make your blood boil to know what kind of organization you and I gave hard earned money to when buying those cams of crap quality ! If enough people will join the Petiton I promose to get a Class Action started against them! They knew these CCD's were going to fail prematurely and sold them anyway! They also know that all the replacement CCD's for these certain model cams manufactured between 2002-2004 that are sitting on parts warehouse shelves are bad as well! Last year the parts house CCD's were selling for almost $200 ! Now they are less than $50! What does that tell you! They want to unload those boys bad!! C'mon JOIN UP! We have to all stick together! It will take time so have patience all!

23_SkiDoo

hey everyone. I just googled this problem and found this site....as I just started having the problem of the black screen on half of my LCD in record mode but in playback mode everything is fine. I live in Trinidad but bought the Samsung SCD23 camcorder about 3 years ago in a radio shak in Miami.... I have done about 25 hours of taping / recording and now this. Does anyone know of a local SCD23 dealer in Trinidad or if not can someone expalin again for me the process ..Which number to call and what exactly do I have to do ?

Thanks for this forum and this info...I am so frustrated right now and could just break the darn thing. !!