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12-13-2005, 12:43 PM
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New Member
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Join Date: Dec 2005
Posts: 1
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JVC Warranty fix for "Lens Cap" error
Hi all, I found you last week when i was researching possible solutions to fixing my camera. I joined today after receiving an email from JVC offering a free repair to replace the CCD in my camera! I wanted to let you know! Here is the link:
http://www.jvc.com/support/notifica...ex.jsp?pageID=2
Notice Regarding Camcorders
JVC has received reports that in certain circumstances, a small quantity of units of the models listed below, may, while in the camera mode, show no picture, a distorted picture and/or display “LENS CAP” even though the lens cap is removed. We have identified the cause as a failure of the CCD image sensor. Until October 1, 2007, repairs of units exhibiting these problems will be made free of charge at JVC Factory Service Centers. Click thisFactory Service Center link to find your nearest location. Please call (800) 858-6442 if you need any assistance in obtaining a free repair. We apologize for any inconvenience and are appreciative of your understanding and support.
Model Numbers
VHS-C Camcorders
GR-AX880US, GR-AX890US, GR-AXM151US, GR-SXM161US, GR-SXM250US.
GR-SXM260US, GR-SXM265US, GR-SXM750US, GR-SXM755US
DVC Camcorders
GR-D22US, GR-D30US, GR-D31US, GR-D32US, GR-D33US, GR-D70US, GR-D71US, GR-D72US, GR-D73US, GR-D74US, GR-D90US, GR-D91US, GR-DX75US, GR-DX77US, GR-DX95US, GR-DX97US, GR-HD1US, JY-HD10US
Factory Service Center listing
I HOPE THIS HELPS!!!! I'm on hold with JVC right now. 
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04-22-2006, 09:53 AM
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New Member
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Join Date: Apr 2006
Posts: 1
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JVC GRD72US Digital Video Camera
I bought this camera about two years ago and have only used it 10 - 12 times. I did need it today because it's my daughter's 12 birthday and we bought a horse for her. This is a 'HUGE' deal because she has been riding since she was 4 years old and we had told her when she was 12 she would be old enough for the responsability of a horse. She doesn't know it is coming at noon and it is one of the biggest moments in her life so far. Guess what, the camera came on with a "Lens Cap" error message this morning as I get ready for the 'Big' surprise. Trying to find a quick resolution to the problem I googled the error message and found out this is a warranty problem. However, after contacting JVC, I was told that my serial number which begins with 178 is unaffected because they have only identified serial numbers beginning with 169 or lower to be affected. My husband is out buying a new camera while I post this, obviously, not a JVC. I will post this on every internet site I can find over the next week so everyone will be forwarned that they will miss out on recording the most important moments in their children's lives if they count on a JVC product.
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02-09-2007, 09:50 PM
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New Member
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Join Date: Feb 2007
Location: Minnesota
Posts: 2
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Lens cap error
Hi.
I just joined due to looking for info on my GR-D33U and a lens cap error and fuzzy screen/display.
This site really was great,I called the JVC # and they told me what to do and where to send it so I hope to have it back soon?
I'll post the results when I get it back!!
Thanks for the info,
Russell Pendergraft
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03-05-2007, 09:23 PM
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New Member
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Join Date: Feb 2007
Location: Minnesota
Posts: 2
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JVC Service A++++
Well I got my D33US back today and it was the Lens Cap Error and they replaced the CCD unit.
It works great again and it has a 90 warranty too!
Im very happy with the 2 week turn around and the service from JVC.
Just wanted to let everyone know it all worked out great!
Russell
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03-24-2007, 05:37 PM
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New Member
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Join Date: Feb 2007
Location: Tacoma, WA, USA
Posts: 3
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What a load. "A small quantity..." Right.
Well, my GRD-201US is -not- on the list, yet it has the dreaded Lens Cap error.
I think all that claptrap about limited model numbers and limited serial numbers being "affected" is based solely on who initially joined the class-action, and not on reality.
At least Sony and some others are replacing all models built with the faulty CCDs.
I definitely -won't- be buying another JVC.
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10-12-2007, 11:40 PM
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Senior Member
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Join Date: Jan 2005
Posts: 459
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Does anyone know if JVC is still repairing the camcorder without charge? The original post in 2005 said JVC would repair free of charge until October 1, 2007. Any chance they have extended the date?
Kent McVety
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06-13-2008, 11:00 AM
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New Member
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Join Date: Apr 2008
Location: UK
Posts: 3
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Quote:
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Originally Posted by Fraggle Chic
Hi all, I found you last week when i was researching possible solutions to fixing my camera. I joined today after receiving an email from JVC offering a free repair to replace the CCD in my camera! I wanted to let you know! Here is the link:
http://www.jvc.com/support/notifica...ex.jsp?pageID=2
Notice Regarding Camcorders
JVC has received reports that in certain circumstances, a small quantity of units of the models listed below, may, while in the camera mode, show no picture, a distorted picture and/or display “LENS CAP” even though the lens cap is removed. We have identified the cause as a failure of the CCD image sensor. Until October 1, 2007, repairs of units exhibiting these problems will be made free of charge at JVC Factory Service Centers. Click thisFactory Service Center link to find your nearest location. Please call (800) 858-6442 if you need any assistance in obtaining a free repair. We apologize for any inconvenience and are appreciative of your understanding and support.
Model Numbers
VHS-C Camcorders
GR-AX880US, GR-AX890US, GR-AXM151US, GR-SXM161US, GR-SXM250US.
GR-SXM260US, GR-SXM265US, GR-SXM750US, GR-SXM755US
DVC Camcorders
GR-D22US, GR-D30US, GR-D31US, GR-D32US, GR-D33US, GR-D70US, GR-D71US, GR-D72US, GR-D73US, GR-D74US, GR-D90US, GR-D91US, GR-DX75US, GR-DX77US, GR-DX95US, GR-DX97US, GR-HD1US, JY-HD10US
Factory Service Center listing
I HOPE THIS HELPS!!!! I'm on hold with JVC right now.
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This has now been further extended to 30th December 2008, this being the third extension!
Last edited by jb38 : 08-19-2008 at 02:12 PM.
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