Problem – I can’t capture video to my computer from my JVC GR- D72U Digital Video Camera.
I am using Windows Movie Maker 2 as well as my most recently purchased Sony Vegas Movie Studio 8 software. I am using a newly purchased HP Desktop d4490y computer with 4 GB ram and 500 GB hard drive. Whenever I attempt to capture in either program the software will take control of my video camera, have the tape rewind then play. I will receive the video image on the camera LCD screen but I get nothing in the software program. OH I FORGOT THE MOST IMPORTANT THING – I also am using VISTA HOME PREMIUM! To make sure my camera and cables are o.k., I went back to my old HP Pavilion 763n computer with a different version of Sony Vegas Movie Studio installed and can capture the video without any difficulty. I suspect this is another case of a VISTA compatible problem. Does anyone have a solution to the problem or am I the only one experiencing this difficulty? PONCHO WHERE ARE YOU????

What chip set...

http://www.microsoft.com/communitie...ng=en&cr=US&p=1



Strangely, it almost seems as if the problem is reported only by owners of JVC cameras... I didn't see /any/ initiated complaints regarding non-JVC tape cameras in the M$ Vista video forum (after doing a search for "capture"):

http://www.microsoft.com/communitie...c=en-us&m=1&p=1
http://www.microsoft.com/communitie...c=en-us&m=1&p=1
http://www.microsoft.com/communitie...c=en-us&m=1&p=1

Welcome back! I guess you have been shooting and editing all this time?








Yes, there seems to be some people with Vista and Firewire problems. It's not just JVC camcorders. However, JVC seems to have had long time problems and for many people the fix was to get a Firewire card with a TI chip.

I do not think anyone has one solution for everyone.

On the Microsoft site it seems like the Microsoft view is that the device manuafcturer should write the Firewire driver... Here is their forum if you want to try and find any solution: http://www.microsoft.com/communitie...exp=&sloc=en-us

I don't know if JVC would be of help. Found this on their site, not sure what it means since it does not show your camcorder:http://resources.jvc.com/FAQ/00/00/...mpatibility.pdf

I have had good luck with HP over the years, I wonder if they have anything to say?

I would first try to transfer with WinDV just to check. WinDV is free and can be downloaded at: http://windv.mourek.cz/

Then I would go through my troubleshooting list:


Firewire Troubleshooting

Check your Firewire setup:

1. Go into Device Manager by Right Clicking on My Computer and select "Manage".

2. Under System Tools select "Device Manager", the "Computer Management" window will open.

3. Verify you have an "IEEE 1394 Bus Host Controller". It should have a device listed. If not, you do not have a Firewire card installed or the drivers have not been installed. Install the hardware from the Control Panel by selecting "Add Hardware" and let it do a hardware scan. Follow the instructions given on the screen.

4. If you have a listing for IEEE 1394 Bus Host Controller but it has an ! (exclamation point) or ? (question mark) to the left of it, the drivers are corrupted. Expand the listing and right click on the driver for the card. Select Uninstall. Reboot the computer and let Windows detect and reinstall the driver for the hardware.

5. Right click on the host controller and select "properties" then "Troubleshoot".

Attempt to transfer video:

1. With camcorder off and in tape playback mode (VCR or VTR), plug the Firewire cable into the computer. Turn on the camcorder and verify that Windows XP

detects the camcorder. On some camcorders the computer might not detect unless you switch the camcorder from one mode to another. Switch the camcorder to the record mode then switch it back to the tape playback mode (VCR or VTR).

2. Make sure you have a recorded tape in your camcorder.

3. Turn your camcorder to the VCR or VTR mode.

4. I would try WinDV or DVIO in this thread Easy Capture Program to try to transfer video from your camcorder to computer.

5. Reboot your system before you attempt to transfer your video.

6. Do not run any other programs during capture. You should not be doing anything else with your computer during capture. Other programs can easily interrupt the high rate of data flow to the hard disk during capture that can cause dropped frames. Press Ctrl+Alt+Del and view the Task Manager to see a list of applications that are running. Any unnecessary operations can be stopped by selecting the process and clicking the End Task button.

7. If all of the above does not work Click on "Start" on your task bar, then select "Run..." enter the following line in the "Open.." box:

regsvr32 %windir%\system32\qdv.dll
(you can copy and paste the line in the box)

Click on "OK"
You should get a "DllRegisterServer succeeded..." message. Try capturing again.

8. If the camcorder is not detected, take the camcorder and cable to another computer with Firewire, plug in, turn on and verify the camcorder is detected.

If not, replace the cable and try again. If still no connection, the camcorder's Firewire port is probably bad. If the camcorder is detected on the other computer then there is a problem with Firewire on the first computer.

Comments:

1. "DV-In" in the camcorder display means that there is some communication between your camcorder and the computer, I have never seen DV-OUT displayed.

2. You might want to reinstall/update latest DirectX: http://www.microsoft.com/windows/directx/default.aspx Many applications use DirectX files for the Firewire IEEE 1394 transfer.

3. Try deleting the Firewire driver and let Windows detect the again camcorder.

4. You might also look at this page: http://www.pana3ccduser.com/article...-3CCD-Camcorder

5. There are many times more than one IEEE 1394 on a computer. Sometimes one in the front and some on the back. There have been several people what found that all their IEEE 1394 sockets were not connected, so try all available IEEE sockets. Sometimes there is also a socket internally on the IEEE 1394 card.

6. Windows XP comes with OHCI Firewire drivers, so drivers are not normally needed.

7. Firewire and USB are not related, just because one works does not mean the other will work.

Rich

Poncho I appreciate all the info. However, I feel the crux of the problem is my JVC camera is not compatible with the AGERE Firewire setup on the new computer. I sent an email to Sony a few days ago thinking the problem might have been in the Vegas Movie Studio 8 software. Here is their response and it MAKES SENSE TO ME:

"Greetings!

Thank you for contacting Sony Creative Software.

The Fujitsu chipset used on JVC cameras does not properly share the 1394 bus in regards to data and command transfer.

This is a known issue on JVC's part. The Fujitsu chipset used on these cameras does not relinquish control of the firewire bus, making data transfer to other devices on that bus impossible.

This is also the cause of Video Capture becoming non-responsive for short periods of time when using these cameras.

I suggest that you contact technical support at Canon or JVC to inquire about this issue being resolved in future revisions of their cameras.

I hope this information is helpful. If you have follow up questions or need further assistance with this issue, please update this incident.

Sincerely,
_____________________________
Kunal B.
Customer Service & Technical Support
Sony Creative Software Inc
1617 Sherman Ave.
Madison, WI USA 53704
www.sonycreativesoftware.com"

I refuse to go out and buy another digital video camera. Guess I will get another external harddrive and hook it up to the old Pavilion 763n with Windows XP to continue doing my videos. Don't think I will ever buy another JVC video camera though. If there is anyway around this problem I sure would appreciate knowing what it is. Thanks again camcorderinfo.com you guys are great!

I have heard for years that JVC's were sensitive to Firewire chips. There were a lot of claims of what would or would not work.


You could capture to an external hard drive on your old computer then transfer to your new computer, I have done that for a while. Or whichever way is more convenient to you.



Rich

To summarize, I recently purchased a new HP computer designed for heavy-duty video and gaming functions. As I had previously indicated, much to my disappointment when I attempted to capture video from my four-year old JVC GR-D72 video camera into my new computer I encountered the same problem that hundreds of others have found. The Sony Vegas Movie Studio Version 8.0, that I also recently purchased, would rewind the camera tape but when it went into the capture mode the tape would not capture into the computer. PROBLEM: My new computer has two AGERE firewire cards installed to the motherboard and AGERE firewire controllers ARE NOT COMPATIBLE WITH JVC DIGITAL VIDEO CAMERAS! Initially I purchased a generic firewire card from the local COMPUSA store but the card did not work either. After much research and a lot of reading on the internet I determined that my need was a firewire card with a Texas Instruments chipset. Again, back to the computer for more research. Several sites recommended Belkin Firewire Controllers as they are suppose to work with ANY video camera. Ordered a Belkin Firewire Card from COMPUSA on line (card #F5U503), the total cost was just over $40, including taxes and S&H. Installed the card in the remaining spare PCI slot, hooked up the video camera and VIOLA I can now go back to putting my family videos onto DVD’s. BY THE WAY, THE BELKIN CARD CONTAINS A TEXAS INSTRUMENT CHIPSET!!!
Just had to share this info because it appears a lot of people using JVC cameras are going through the same frustrations that I did.

Pancho and the CamcorderInfo Gang Thanks again for your sage advice. Don't think I will be needing your assistance anymore because the new computer should keep this sixty-seven year old NEWBIE happy for the remainder of his computing days.

Thanks for keeping us updated!

And glad you got it working.


Rich

__________________
FireWire Survey

I owned the same camera for a couple of years. For the benefit of others still using this camera I'll give you the answer to the question.

In order to upload videos to movie maker with a JVC Gr-d72 you must do do the following (in order)........

1 Press Start/Turn off computer/Standby.
2 Press "Play" on the JVC
3 Plug your Firewire card into your PC and your Camera
4 Bring your PC out of standby
5 Click on My computer ( you should see video playing in the device box for scanners and cameras)

6 Open movie maker and upload as normal

DO NOT SHUT THE CAMERA OFF UNTIL YOU ARE FINISHED OR YOU WILL HAVE TO REPEAT THE ABOVE STEPS!

I'm interested to see that other users are having capture problems with JVC. My situation is that my PC captures perfectly using Nero 6 but on my recently acquired Targa laptop using Nero 7 it captures fine for in or about 20 seconds and stalls. The frame freezes on the Nerovision window but the counter continues to clock up. In both instances I'm using a Firewire cable and Win XP. I've found Nero support very unhelpful - on a number of occasions they didn't even answer my e-mail. Finally, they suggested contacting Microsoft for assistancce.
I've decided to first of all try this forum for the expertise of members.
Looking forward to some suggestions. Thanks.

JVC DV connection to PC: Solutions
http://www.camcorderinfo.com/bbs/t111245.html



Rich

__________________
FireWire Survey

Reviving this...

I have a GR-D93. Never had a problem under XP SP2 (Pro) with an el cheapo ALI based Firewire/USB2 combo PCI card.

Eventually I did a bit of video transfer to a newer box with XP SP2 (Pro) with an AGERE chipset card. Well, at the time I did not know that it was an AGERE card. XP showed it as an OHCI Compliant card.

New rig with Vista Home Premium (Dell Inspiron 530) with a Firewire card. It's an AGERE, as recognized by Vista. Video camera is recognized, but when try to transfer video, NOTHING. The software (Windows Video Capture) operates the camera (start/stop/ff/rr) but no video comes in neither on preview nor actual transfer (neither does audio).

Swapped cards with the ALI based one, and I can capture video under Vista, and the AGERE card works fine under XP.

Tried the other AGERE card, and they are exactly the same look/model. So it's not the card, cables or camera, but an incompatibility between the AGERE driver, Vista, and the JVC camera.

Found a KB about adding a registry key (something about enumerating) but didn't work. I would want to keep the ALI one, but it's somewhat busted in the sense that it's not letting me powerdown the computer but instead it reboots - it's a hardware thing, as even if I boot to BIOS and try to press the power button to power off, the box reboots anyway.

SO, how can we convince JVC or MS to figure out a fix here ? Might have to find a replacement card otherwise, but would loose the front panel adapter I have on the AGERE card

I think you are on the wrong trail... I got lost, but the primary culprit is probably Vista. Look at this search: http://www.google.com/search?hl=en&q=vista+firewire

I don't know what the current status is, I would ask Dell first.



Rich

__________________
FireWire Survey

dell is refunding me the cost of the card shipped with the rig, and allowing me to pick up a different one.

However all of their options, non of them include the necessary connectors for the front panel adapter.

Also, all their offerengs seem to be VIA chipsets - we'll see how that goes...

VIA + VISTA = WORKS !!!
AGERE + VISTA = DOES NOT WORK !!!