Did anyone have any problem with SR300 LCD display issue? Just two days ago, its color just turned yellow-green and I have to adjust the angle several times to get the true colour and it gets very annoying now. Is it due to the quality problem of the LCD display or other issues? Help!

40 views and no responses... sorry dude, looks like no one viewing has ever had this issue... have you called sony? did you drop it at all? i've never heard of what you're referring to.

It sounds like it's somehow going into Nightshot mode. Does it record these colors too? If it does, then that's what it's doing. Could you somehow be bumping the Nightshot button and turning it on and off accidentally? If it's just doing this all on it's own, I would try to take it back to the store where you bought it for an exchange if that's still possible. Otherwise, sounds like a visit to Sony's repair center.

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Ernie
Sony HDR-SR1 AVCHD HDD User

Thanks both of you. I did turned on the nightshot button just a day before this happened. But it is weird that I tried to flip this LCD several times to rectify this issue. Sometimes I can see some blurring blue strips across the screen when I adjusted it that way. It is getting very annoying.

It's the color distortion apparent only on the the camcorder's LCD screen? How's the color when you view the videos on a monitor?

If the color is OK on the monitor, then the problem is likely to be the LCD...but if the color is also bad on the monitor, then you may have a problem with the camcorder's CCD.

I remember reading that if the nightshot mode is used in normal/bright conditions for extended periods, it can damage the CCD.

so the CCD's can be prone to damage?

According to the note on p28 of the Handycam handbook:
"Do not use the NightShot plus and Super NightShot Plus functions in bright places. This may cause a malfunction."

It didn't specifically state what the malfunction might be - but somehow, I remembered it as damaged to the CCD.

I only did that for one second or two. But the problem is when I flipped the LCD to another angel and its colour will turn back to normal. I will try it on the monitor to see if that's the case. Thanks to you all mate.

I tried it on the monitor and everything seems normal. So we can assume it is LCD display problem. Really appreciate you guys showing me the direction and I already contacted Sony via email to see if they have any solution to that. Another issue is now I am in Australia on temp working visa and can't go back to USA soon. Do you reckon who should bear the postage cost of sending the item back to USA and back to Australia?

I agree that it is definitly an issue with the LCD screen.

As far as the shipping goes, I believe it's always the consumer's responsibility to ship the item to the manufacturer for warranty service. And then the manufacturer pay's the shipping costs back to the consumer. They may insist on shipping only to an address in the US though since it is a US warranty. Then from there, you would have to get a friend or family member to ship it the rest of the way to Australia.

Maybe they will just have you send it to a service center in Australia. That would make the most sense.

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Ernie
Sony HDR-SR1 AVCHD HDD User

That's exactly what Sony told me to do. They said they can also ship via US mail without insurance and ask me to release Sony any liability of it. They won't allow me to send it to Australia as you need to purchase the warranty here.

I don't know now if it is worthy to send it back to the Sony centre in US from Australia as it is clearly outside the 90 days warranty for free labour. I am not sure where I did wrong. I remember I pressed the super night mode plus for 3 seconds in a room with light(not so bright but definitely not in the dark place) before the battery was exhausted and powered off automatically. I charged the camcorder later and still find it ok if I tilted the LCD to a different angle but for only some time. Now it is totally yellow green. But the quality of the video and pix is still the same on the monitor and playback is fine as usual.
Will it also be affected if I pressed the button on the LCD frame accidentally while tilting the angle of the LCD?

I really want to know if it is worthy before the Sony guys assess the problem and send me the bill for labour from overseas.

I don't think you did anything wrong. And the Super Night Mode is not going to cause problems from a few seconds of use in a well lit room. Also, tilting and rotating the LCD should not cause any problems. It is designed to be used that way. I tilt and rotate the LCD all the time on my SR1 with no problems. I think you just have a defective LCD screen. I would recommend getting it fixed while still under warranty even if the labor is no longer covered. The LCD screen alone will probably cost at least half the price of the camcorder itself to replace. The labor will seem small in comparison, although I'm sure it will still hurt.

The only other choice is just to live with it since it doesn't actually effect the video. If you wait until after the warranty ends it wouldn't be cost effective to have it fixed since between the cost of the screen, labor, and shipping, it would be almost as much as just buying a new (and improved) camcorder of equal quality.

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Ernie
Sony HDR-SR1 AVCHD HDD User

Thanks EScheidl. I just don't believe I am so lucky just got a defective Sony camcorder made in Japan without any problem within 90 days of free labour and outside the labour warranty having this deadly problem-LCD. You are right about the costs. I will try and send it back to Sony to see what they say.

But another issue is when I flip the LCD to a certain angle, the colour of the LCD can become back to normal sometimes. I am now thinking it is not the LCD issue but the cable connecting it to the body of the camcorder.